FAQs

/FAQs
FAQs 2016-12-14T23:05:39+02:00

Frequently Asked Questions

What is Onespace? 2016-12-14T23:05:39+02:00

Onespace has taken interior design online, providing a fast, affordable, hassle-free and high quality interior design service. We’re proud of our service, and with good reason (that’s because it’s great).

All our design packages provide you with the tools necessary to help you successfully implement the design you’ve always wanted. You’re always in control: your ideas are paramount, and you decide on your own timetable for purchases and implementation.

We’re passionate about design, and we want to give you the chance to realise your dream space. 

How can Onespace help me? 2016-12-14T23:05:39+02:00

You’re not alone. Most people want help when it comes to home design and decorating, because it seems like such a daunting task. Well, it needn’t be.

We don’t charge hefty hourly rates for consultations. Based on our short questionnaire we work with you to best understand your design needs, then develop and send you the personalised design package that you have chosen. 

So, all you need to do is a bit of thinking, a little bit of measuring, and whole lot of relaxing, secure in the knowledge that you’re going to get exactly what you want, at a fraction of the cost associated with traditional interior design.

Get Your Design Package Now
What is asked in the questionnaire? 2014-10-10T11:34:17+02:00

We ask questions that provide us with essential information about your space, design preferences, budget and likes & dislikes. You can also send us pictures for inspiration, or provide links to Google Images, Pinterest or other social media sites. Experience has shown us that this is a highly effective way to prepare design feedback, while cutting out consultation costs and saving you a whole whack of time. 

Do different rooms have different prices? 2015-09-12T20:05:22+02:00

Yes. The cost of any space is dependant on the package you select.

How do I pay for your interior design service? 2016-12-14T23:05:39+02:00

We accept EFT and Paypal payments.

 

Bank FNB Private Clients
Account Number 62399161919
Branch 250655

Please note that we do not provide refunds once the service has been purchased.

PayPal Acceptance Mark

 

 

Can I request changes to the design? 2016-12-14T23:05:39+02:00

Yes. Although we are confident that our design packages are thorough and cohesive, we offer one free revision of the design to incorporate any changes you might require. This revision includes electronic images and plans as required. Further revisions are charged at our standard hourly rate of R350, and before moving to this phase we’d  want to chat through everything again (to make sure you’re not getting frustrated, and that we get it 100% right).

How long will it take to get my completed design? 2014-10-10T12:24:42+02:00

Once we receive the questionnaire, measurements and photographs from you, our turn around time is 3 weeks. Yup, we’re that quick.

Will I know what to do with the design? 2016-12-14T23:05:39+02:00

Absolutely, because we make it really easy for you. We send you a bunch of useful tips needed to complete the project, along with design plans such as a detailed floor plan (drafted at 1:25 , 1:50 or 1:100 scale), a realistic 3D rendered view, and a personlised scheme guide detailing all items you’re going to need and where to get them (and we do all of this in line with your agreed budget). So don’t stress. Between you and us, we’re going to make your space look amazing.

What do I have to do? 2016-12-14T23:05:39+02:00

First, get in contact. Give us a call or send us an email. Then, once we know what you want, you pay for the design package, and we’ll send you a short design questionnaire and easy-to-follow measuring guide. All you need to do is complete the questionnaire, provide measurements as per the measuring guide, and take some digital photos of your space (easy huh?). We provide the facility to upload photos as part of the questionnaire, so it’s even easier. All of this gives us a clear idea of where everything is in the room, such as windows, doors and fireplaces, and we’ve got everything we need to design the space you’ve always wanted.